Contact information

Thank you for choosing SUTCAY. Our customer support team is available to help with products, orders, shipping, returns, and general questions.

Customer support

Email: support@sutcay.com
Website: https://sutcay.com

We normally respond within 2 business days. Response times may be longer during weekends, public holidays, product launches, or major promotions.

Order inquiries

For faster assistance, include your order number, the email used at checkout, and a clear description of the issue. If an item arrived damaged, defective, or incorrect, please also attach clear photos of the item and packaging.

Returns

Please contact us before returning any item. Approved returns will receive instructions and a return address by email. Do not send returns to an address shown on a parcel label without prior authorization.

Business inquiries

For wholesale, salon, distributor, or private-label inquiries, contact support@sutcay.com with your company name, market, estimated quantity, and product requirements.

Business operator

SUTCAY is a brand operated by Qingdao Jinwanzhou Internet Technology Co., Ltd. (青岛金万周互联网科技有限公司).

Business address: Shengmei Eyelash Factory, No. 1 Haizhou Road, Pingdu, Qingdao, 266700 Shandong, China.