Terms of service

Last updated: August 20, 2026

SUTCAY is a brand operated by Qingdao Jinwanzhou Internet Technology Co., Ltd. (青岛金万周互联网科技有限公司).

Business address: Shengmei Eyelash Factory, No. 1 Haizhou Road, Pingdu, Qingdao, 266700 Shandong, China.

These Terms of Service govern your use of sutcay.com and any purchase from SUTCAY. By accessing the website or placing an order, you agree to these Terms.

Online store terms

You must be old enough to enter a binding contract in your jurisdiction and must use the website only for lawful purposes. You may not misuse the website, interfere with its security, or violate the rights of others.

Account and order information

You agree to provide accurate, current, and complete account, billing, shipping, and payment information. You are responsible for maintaining the confidentiality of your account credentials.

Orders and availability

All orders are subject to acceptance and product availability. We may limit, refuse, or cancel an order due to inventory issues, suspected fraud, pricing or listing errors, payment problems, or suspected resale or misuse inconsistent with these Terms. If we cancel a paid order, we will refund the applicable amount.

Prices and payment

Prices are shown in the currency displayed at checkout and may change without notice. Payment is due at checkout. Taxes, duties, customs charges, and import fees are the customer's responsibility unless checkout expressly states otherwise.

Products and professional use

We make reasonable efforts to display products accurately, but colors, dimensions, packaging, and appearance may vary slightly by screen or production batch. Lash adhesives, removers, primers, bonders, and other professional products must be used in accordance with their instructions and applicable safety practices. Patch testing and trained professional use are recommended where appropriate. Stop use immediately if irritation occurs.

Shipping, returns, and refunds

Shipping estimates are not guarantees. Shipping is governed by our Shipping Policy, and returns and refunds are governed by our Refund and Return Policy.

Intellectual property

The SUTCAY name, trademarks, product photographs, designs, text, graphics, and website content are owned by or licensed to SUTCAY. No content may be copied, reproduced, distributed, or used commercially without prior written permission.

Third-party services

The website may use or link to third-party services, including Shopify and payment, analytics, or delivery providers. We are not responsible for third-party content or services, and their own terms may apply.

Limitation of liability

To the fullest extent permitted by law, SUTCAY is not liable for indirect, incidental, special, or consequential loss arising from product misuse, delivery delays outside our reasonable control, or third-party services. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

Changes

We may update these Terms by posting a revised version on the website. The revised Terms apply from the date shown above. If any provision is unenforceable, the remaining provisions remain in effect.